Satisfaction Guarantee

100% Satisfaction: Or Money Back


Money back or have second try for free

Your individual perfume is not what you were looking for? No problem! Just fill out one of the following return forms and send back your perfume. You can choose to get your money back or to get a voucher for a second try for free. You can still get your money back after your second try!

Get my money back!  or  Have another try!

IMPORTANT: Both, our money back and second try regulations are not valid for orders of perfume lines with more than 10 flacons. By paying his order the customer confirms and accepts to have no right trevocation and return.

Returns Procedure: 
1. Decide if you want your money back or have another try. Print and fill out the according from (see links above).
2. Label and send you delivery back to us (return address see right). Please include the form in your package.
3. Once we received your return you will get a confirmation email immediatly. If you choose to get your money back, you will be refunded within 1 week. If you choose to have another try, you will get a coupon code within 1 week. 

Return Window
Please make sure to claim our return guarantee within 14 days after successful delivery. We are considering the date stamp of your return mailing.

Refund Method
If you choose the option "Get my money back", you will be refunded with the same method that you originally payed with (i.e. credit card refund or PayPal refund), once your return has been approved. The processing will take 1 week after receiving your return.

No additional Fees except return shipping costs
Except for the return shipping costs, there will be no additional fees for your return. You will refunded the full amount you payed for your perfume including potential original shipping costs payed.

Return Condition
We do not accept returns of more than one perfume per order. Also, we do not except several returns in a row (without keeping one order inbetween). Also, we do not offer cashpayments for orders that have been balanced with gift certificates. We are happy to provide you a second gift certificate ("Have another try") instead.


Return Address

Please send your returns to the followding adress:

UNIQUE Fragrance LLC
33 Nassau Ave
New York, NY 11222


Questions? We are happy to help!
Please feel free to contact us for support.


Not perfect yet? UNIQUE offers you an exchange guarantee

It is difficult to create a perfect perfume, especially at first attempt. That's why there is an exchange guarantee at UNIQUE. You can decide whether you would like to try other alternatives or you would like to get your money back. Eventually, through this process, you have the opportunity to invent a totally new and individual favourite fragrance. We are confident that with our help and our high quality fragrances, you can create a fragrance totally to your liking. It is really worth trying to create your own fragrance and there is absolutely no risk through our exchange guarantee. You do not like the fragrance? You can return it.