Cancellation right

You have a right to cancel the order within fourteen days without stating any reasons. The period stipulated for cancelling the order is 14 days starting from the day you or a third party indicated by you, other than the carrier, has acquired the possession of goods. In order to exercise your right, you must notify us (UNIQUE Fragrance GmbH, Reinhardtsraße 7, 10117, Berlin) via a declaration about your decision to cancel the contract (e.g. a letter sent by post, fax or e-mail). We have a form for this purpose, however it is not compulsory to use this. To comply with the time limit, it is sufficient, that you send the notification about exercising the right of cancellation before the end of the cancellation period.

Consequences of cancellation

When you can cancel this contract, we will refund all payments, which we have received from you including shipping charges (with the further exception of costs which may arise if you have chosen a an economic standard delivery, a type of delivery other than those offered by us) without delay and no later than 14 days starting from the day your notification of cancelling the contract reaches us. For this refund, we choose the same means of payment, which was used by for the original transaction, unless you explicitly agreed otherwise, in such a case you would charged fees for this refund. We can deny the refund until we have received the goods back or until you provide evidence for sending the goods back to us, whichever is earlier.

You must return the goods immediately and in any case not later than 14 days starting from the date you notified us about the cancellation of the contract. The deadline is met if the goods are sent before the 14 days cancellation period has expired. You must bear the cost of returning the goods. You shall be liable for any diminished value of goods if it results from handling goods in a way other than what is necessary to ascertain the nature and functioning of the goods.

Special Instructions

The right of cancellation is not applicable in case of following contracts: Contracts for the delivery of goods, which are not prefabricated and for their production a consumer's choice or decision is essential or is clearly tailor-made for the personal needs of the buyer, therefore with respect to all individual perfumes.

Voluntary exchange guarantee

An exchange guarantee for custom made goods of UNIQUE Fragrance GmbH is provided particularly by the company on voluntary basis. In a given case, the company expressly reserves the right about the withdrawal decision. Company does not accept multiple returns of perfumes in a row by a customer and does not pay cash for the purchases that are paid with a gift card or coupon. The voluntary exchange guarantee is valid only for the means of payment like PayPal, Online-transfer (immediate bank transfer or Giro pay), credit card payment and advance payment. 

Information about the righ of withdrawal

Here you learn about the right of withdrawal and important information regarding your purchase. For more information please contact our service.